Privacy Policy
Effective Date: July 20, 2026
Last Updated: July 20, 2026
Urban Wellness (“Urban Wellness,” “we,” “us,” or “our”) is the data controller responsible for the collection and processing of personal information described in this Privacy Policy.
1. Contact Information
Business Address: Urban Wellness
6321 N. Avondale Suite 204
Chicago, IL 60631
Website: https://urbanwellnesscounseling.com
Email: [email protected]
2. Information We Collect
Depending on how you interact with our Website, we may collect the following types of information.
Personal Information
You may voluntarily provide information including:
- Name
- Email address
- Phone number
- Mailing address
- Information submitted through contact forms
- Appointment request details
- Newsletter subscription information
- Therapist employment application information
- Information provided through our client portal
- Payment information processed through Stripe
Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral source
- Time spent on pages
- General geographic location
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide counseling related services
- Process payments
- Deliver newsletters and educational content
- Evaluate therapist employment applications
- Improve our Website and services
- Analyze Website performance
- Personalize your experience
- Maintain Website security
- Comply with applicable legal obligations
4. Payment Processing
Payments made through our Website are securely processed by Stripe. We do not store your complete payment card information on our servers.
Please review Stripe’s Privacy Policy to understand how your payment information is handled.
5. Client Portal
If you access our client portal, additional information may be collected and processed to facilitate appointment scheduling, secure communications, document sharing, and related services.
Any protected health information is handled in accordance with applicable healthcare privacy requirements and our professional obligations.
6. Protected Health Information
This Privacy Policy applies only to information collected through this Website.
If you become a client of Urban Wellness, any protected health information collected in connection with your care is governed by our Notice of Privacy Practices and applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. This Privacy Policy does not apply to protected health information collected during the provision of healthcare services.
7. Therapist Applications
If you submit an employment application through our Website, we may collect:
- Resume
- Employment history
- Professional licenses
- Certifications
- References
- Other information you voluntarily submit
This information is used solely for recruitment and employment evaluation purposes.
8. Newsletter Communications
If you subscribe to our newsletter, we use ActiveCampaign to manage email communications.
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.
9. Cookies and Tracking Technologies
10. Analytics and Marketing
We use trusted third-party service providers to help operate and improve our Website.
These services include:
- Google Analytics 4, to understand how visitors interact with our Website.
- Google Tag Manager, to manage and deploy analytics and marketing technologies.
- Meta Pixel, to measure advertising performance and improve our marketing campaigns.
- Vimeo, to securely host and display video content.
- Calendly, to allow visitors to schedule appointments and consultations.
- ActiveCampaign, to manage newsletters and email communications.
- Stripe, to securely process online payments.
These providers may collect information regarding your interaction with our Website according to their own privacy policies.
11. Legal Basis for Processing
For visitors located in the European Economic Area, we process personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests where applicable
12. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our Website and business, including:
- Stripe
- ActiveCampaign
- Meta
- Calendly
- Vimeo
- Professional advisors
- Government authorities when required by law
All third party providers are expected to protect your information appropriately.
13. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Examples include:
- Contact form submissions.
- Appointment requests.
- Newsletter subscription records.
- Therapist application materials.
- Payment and billing records.
- Client portal account information.
Retention periods vary depending on the type of information collected and applicable legal or regulatory requirements.
14. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
15. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict certain processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with an appropriate supervisory authority
Requests may be submitted by emailing [email protected].
16. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Request correction of inaccurate information
- Opt out of certain data sharing where applicable
- Limit the use of sensitive personal information where required by law
- Receive equal service regardless of exercising your privacy rights
We do not sell personal information as defined under the CCPA.
17. GDPR Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
18. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to protect your personal information during international transfers.
19. Automated Decision Making
We do not use your personal information for automated decision making or profiling that produces legal or similarly significant effects.
20. Children’s Privacy
Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
21. Do Not Track Signals
Some web browsers offer a “Do Not Track” (“DNT”) feature that lets you indicate your preference regarding online tracking. Because there is currently no universally accepted standard for responding to DNT signals, our Website does not currently respond to or alter its practices when it receives a DNT signal.
22. Protected Health Information
This Privacy Policy applies only to information collected through this Website.
If you become a client of Urban Wellness, any protected health information collected as part of your care is governed by our Notice of Privacy Practices and applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable. This Privacy Policy does not describe how protected health information is collected, used, or disclosed in connection with the provision of healthcare services.
23. Third-Party Services
We use trusted third-party service providers to help operate our Website and provide our services. These providers may process personal information on our behalf in accordance with their own privacy policies.
Our Website currently utilizes the following third-party services:
- Stripe, to securely process online payments.
- Google Analytics 4, to analyze Website traffic and visitor interactions.
- Google Tag Manager, to manage analytics and marketing technologies.
- Meta Pixel, to measure advertising performance and improve marketing campaigns.
- ActiveCampaign, to manage email communications and newsletters.
- Calendly, to facilitate appointment scheduling.
- Vimeo, to host and display video content.
We encourage you to review the privacy policies of these providers to better understand how they collect, use, and protect your information.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated Effective Date. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Privacy Policy.
25. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Urban Wellness
6321 N. Avondale Suite 204
Chicago, IL 60631
Email: [email protected]