New Clients
Ready to take the first step to connecting with someone at Urban Wellness?
Our goal is to help you feel comfortable, understood, and heard.
Let’s take the journey together and work towards your goals.
Step 1
Use the button below to use our Clinician Search Tool to help find the best fit clinician for you. You’ll be able to search by specialty (child therapy, adult therapy, couples therapy, etc.) and then by specific issues (like anxiety, depression, trauma, etc.).
You can click as many concerns that you’d like to work on. You’ll see that the list of therapists who specialize in your specific needs will show up. Feel free to click on those therapists’ photos to get to their individual bios.
Step 2
Once you’ve browsed our clinician tool to find the best fit therapist for you, you can fill out our contact form to provide us with all the background information we need. A member of our intake team will reach out to you to get the scheduling process started.
*Our office is open by appointment only and we do not have front desk staff. Appointments cannot be made in the office, only via email or phone. Thank you!
Step 3
* Urban Wellness is a paperless practice. After scheduling your appointment, a member of the intake team will email you a confirmation email with the link to our paperwork. Please fill out paperwork at least 48 hours before your first appointment on any tablet, smartphone or computer.
Please note, the form takes about 10-15 minutes to complete, as it includes questions that help your therapist get to know you. Though we have an intake iPad at our offices, admin staff aren’t always on location and your therapist may be in another session prior to yours. Waiting to complete the intake form may cut into your initial session time, we strongly advise doing so ahead of time.
Sessions cannot start without intake form being completed. If you have not scheduled an appointment yet, you can email [email protected] or call 773-774-4444 x0 or submit the contact form above.
Our Rates & Accepted Insurances
Our initial session rate is $195 ($200 for Psychologist).
All subsequent sessions are $170 ($195 for Psychologist).
**For clients using one of the insurances below, we accept the contracted rate for that insurance. We check benefits prior to a confirmed appointment as a courtesy.
We accept the following insurances:
Blue Cross Blue Shield PPO
Humana
United Healthcare
Cigna
*Some providers are now accepting BCBS HMO policies through NorthShore
*We also bill out of network for other insurances. Scroll down to the bottom of this page to use our out of network benefits checker!
Cancellation
Policy
We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinicians offer that space to other clients who need an appointment that week. When clients cancel within 24-hours or no show, other clients miss out on an opportunity to be seen.
If you would like to cancel an appointment, we ask that you do so with your provider with at least 24-hour notice. Anyone canceling an appointment with less than a 24-hour notice will be charged the full session fee ($170 for counselors, $195 for psychologists). Insurance does not cover no shows and late cancellations, so is the client’s responsibility to pay. We will charge the credit card on file for no shows and cancellations within 24-hours of scheduled session.
Thank you!
Check Your Out of Network Benefits
For insurances we are NOT in network with, we have partnered with Mentaya to help our clients save money on therapy by using their out of network insurance benefits. Use this tool below to see if you qualify for reimbursement for our services for any insurance we are not in network with.
Please refer to the section above for insurances we are IN NETWORK with and to have us check your IN NETWORK benefits.
