Terms & Conditions — SMS Messaging Program
**Effective Date:10/15/2026*
These Terms & Conditions govern the Urban Wellness Client Care Program, the text messaging program operated by Urban Wellness Ltd (“we,” “our,” or “us”). By providing your mobile phone number and opting in, you agree to these Terms & Conditions.
1. Program Name and Description
Urban Wellness Client Care Program
Urban Wellness uses this program to send care-related text messages to clients who opt in. Messages may include:
- Appointment reminders and scheduling confirmations
- Intake and assessment instructions
- Care-coordination messages from your provider or our staff
- Billing notifications and follow-ups
**Consent to receive text messages is not a condition of receiving care or of purchasing any goods or services.**
2. Message Frequency
Message frequency varies. You may receive recurring messages based on your appointments and your interactions with our staff, typically no more than 7 messages per week.
3. Message and Data Rates
**Message and data rates may apply.**
Urban Wellness does not charge you for these text messages, but your mobile carrier’s standard messaging and data rates may apply to each message sent or received. Contact your carrier for details about your plan.
4. How to Get Help or Opt Out
**Reply HELP to any message for assistance. Reply STOP to any message to unsubscribe at any time.**
After you reply **STOP**, you will receive one confirmation message and then no further messages from this program. To start receiving messages again, contact our Intake team by emailing [email protected].
Messages are supported on major US carriers, though carrier participation may change.
5. Client Support
For help with this messaging program, contact us:
Business Address: Urban Wellness®
6321 N Avondale Ave, Suite 204, Chicago, IL 60631
Phone: 773-774-4444
Email: [email protected]
You can also reply **HELP** to any message.
Support available Monday-Friday 9am-3pm.
6. Privacy
Information collected through this program is handled in accordance with our Privacy Policy, available at https://urbanwellnesscounseling.com/privacy-policy/. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.
7. Carrier Liability
**Carriers are not liable for any delayed or undelivered messages.**
Message delivery depends on your carrier’s network and your device, and we cannot guarantee that every message will be delivered.
8. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date. Continuing to participate in the messaging program after changes are posted means you accept the updated terms.